Open the Quick View menu on your Nest Thermostat by pressing the thermostat ring, Navigate to the reset option and press select, Unplug the Nest Thermostat from the power, During the minute wait, press the buttons on the Nest Thermostat to get rid of any remaining charge, Confirm the selection to begin the factory reset process. The Nest Learning Thermostat is a great addition to the Nest app. No code is given. Why was it easy and this better, more e pensive model worse?! The QR code tries to connect then goes to an error. A deep search into forums brought forward a weird issue that isn't talked about a lot during troubleshooting and that is the use of dual-band WiFi. Type in the entry key you see on the thermostat screen. Finally! This will delete your devices data, errors, and glitches and give it a quick clean-up. Type in the entry key you see on the thermostat screen. Thermostat issues are common with Nest products. Connect Your Alexa to a 2.4GHz Wi-Fi Band. Note: Every router is different. If you're using a phone, make sure you dont use cellular data to test your connection. Poor or failed internet connection is the most common cause that prevents your second Nest from connecting to the app. The thermostats ARE connected to the network but wont connect to the app. Just like other apps, sometimes the Nest app goes down for a little while. Yes. It is possible, and you can link up the different Nest devices with a single app. Ensure having latest app version 3. On the Nest thermostat: 1. But it is a process that works nonetheless. You prefer to have a separate thermostat for every room and control them all via your existing Nest app. Now plug back in your router and check if your app is connecting with the second thermostat or not. Go to Settings and then Nest app and get the entry key.6.) I asked around for advice from Nest Thermostat users only to realize that this issue is actually more common than I initially expected. Contact the Previous Owner to Unpair the Thermostat 6. Select the second option because you already have something set upyour Nest device! Those things didn't work. A reboot might seem like a rudimentary troubleshooting step to perform, considering the weight of the issue at hand. You can easily check if you have the most up-to-date version of the Nest app by visiting the Google Play Store or the Apple App Store, depending on your device. Line up the pin connector and place the Nest back on its base. The entry key hangs and does nothing. The Nest logo will appear, indicating that the thermostat is restarting. Youll need its address, its unique identifier (UIN), and its password. Plugged the thermostat back into the wall and operated as normal. First, youll need to create an account with Nest. Couldn't get them onto the same account until I followed your suggestion. Parents often set parental controls on their WiFi to ensure children arent messing with the thermostat. Tap the three lines in the top left corner of the screen. I had the same issue. To provide different temperatures to different zones or rooms in your home you need to either add smart sensors to your existing Nest thermostat or add an extra Nest thermostat in every room. Although all the thermostats are controlled with one Nest app, you can set a different schedule for each thermostat. The solution was that I needed to create a second home in the app, which I just didn't realize was part of the hierarchy. Glitches, errors, and bugs within your Nest may often create hurdles for you. You can temporarily lower these settings while you connect your thermostat to the network, then change the settings back once its connected. Spent hours trying to get my stat on line. If you need a second unit, youll need to buy a new one. Many have faced setup issues while on the 5GHz band. You should connect to a 2.4 GHz Wi-Fi band to avoid such an error. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. The most common cause for your second Nest thermostat not connecting to the app is a poor Wi-Fi connection. So, to avoid it, never ignore any updates on your app. Restart your Wi-Fi router and update the Settings, 5. Tap your thermostat on the Nest app home screen, then tap Settings. Nest Renew is a subscription-based feature for Nest Thermostats that provides detailed statistics of the home energy expenditure and automatically shifts usage to match the timings when energy from the grid is cheaper and cleaner. Adding a second Nest thermostat to your app is easy, Here's how: 1. Tried all of the above. Reset nest thermostat. Your email address will not be published. Required fields are marked *. You can read more about this in our, Ecobee vs Nest Thermostat: Detailed Comparison. Check out these resources for how to set up automatic updates with Google Play Store and the Apple App Store. This definitely helped me. Restart your Nest thermostat 4. This has been very frustrating but your solution worked. Wait for the thermostat to come online again. 1.) Several people suggested its a problem with the iOS app. It says im already connected. So, the user cannot control or configure the devices as before. Otherwise, you may run into issues with connecting. Follow these simple steps to set up your second Nest Thermostat: Following these steps carefully should allow you to successfully connect your second Nest thermostat to your home. Many homeowners prefer to add extra thermostats rather than adding more smart sensors as separate thermostats enable you to have different temperatures and schedules in each room without any hassle. If you only need an entry key, here's how to get it. If it is not, you can download it from either store and update it. Thank you so much! No joy on connecting to wifi. Contact Nest Support to Replace Your Nest Thermostat 8. But there is also another factor that comes into play in this case. Go to Settings and then Nest app and get the entry key.6.) If that doesnt work, then the next step is to call customer support. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If you are having trouble adding a second Nest thermostat to your app, there are a few things you can try. Privacy Policy. Make sure that youre selecting your home in the menu tab. Remove your thermostat from the Nest app. Nest Thermostats My Orbi setup is also in wireless AP mode (wireless AP from cable modem/Xfinity is disabled). Click on the search button at the top of the store home page. According to Google, you can add up to 10 extra Nest thermostats to your HVAC system and control them all with only one Nest app. 3. Just finished setting up my Nest. Before placing the blame on Nest, it is imperative to first check whether the root cause of the issue is from your end, specifically from the internet end. Restart the Nest Thermostat 4. You dont want to completely get rid of your firewall protection. If youre like most people, you have a Nest account and a Nest app on your phone. They use a zigbee like variant to talk to each other during setup. During the wait, press the buttons on your Nest to finish the remaining power. This is a pretty basic problem and much more common than you might expect. A software reboot is similar to every other reboot that is used in the conventional sense, in that it is a restart of the software operating system inside the Nest Thermostat. Nor did using a non-5 G network. Tell us more and well help you get there, Nest thermostat is offline and other connection issues. Cant connect the Nest 3rd gen Learning thermostat to my network. 2. I have the exact same problem, did you ever find a solution? I went through countless attempted solutions only for this one to work. Get an answer from an expert on the Google Home Help Forum. I've tried connecting with two iPhones and an iPad with both the Nest app and the Google home app. It is possible for Nest thermostats to work together and they can be linked up with a single Nest app. Then when watching the attempted connection process in the app I noticed the animation was suggesting communication to my first thermostat. Just do a reset as per the instructions then it will show up. Sometimes smart home devices like the Nest Thermostat end up freezing or glitching. So, follow all the instructions mentioned within the app and include them with the device to avoid them. I got my new high end Nest specifically to hook it to my smart home and Alexa. 4. Nest products talk to each other during pairing, setup, and during daily use, so they may not work properly with these settings turned on. Thanks so much. Check the Nest app version 2. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Get Entry Key. I'm amazed that someone from Google hasn't put the solution to this long ago. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. In a few weeks, the new version of the Nest app will let you add second Nest thermostats as well as other devices like security cameras and smoke detectors. Also, my nest does not have a way to connect to the wi-fi via the thermostat. Cant figure out why your Nest thermostat not connecting to the app? Remove your thermostat from the Nest app. You may need to consult your routers user manual forinstructions on how to restart your router. If not, then update it to fix this issue. Same thing. The saving is a result of the better control of the temperature levels in the different rooms or zones. Scroll down and select Remove thermostat. On the Nest app, select the menu at the top left. After hours of troubleshooting, I followed your instructions and went into WWN Connection and success! This is the only way it worked for me. Thank You!!!! Remove your Nest thermostat from the base. You should also restart any Wi-Fi range extenders or repeaters. Below are the steps to set up the Nest thermostat app: Here are the steps to connect Nest to the Wi-Fi network: Go to the App store and download the Nest app. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. Thus, multiple Nest thermostats can work together via one Nest app. Nest Thermostat can perform all basic functions such as temperature management without an internet connection, but its smart and remote features still need access to the internet. One of those problems include being unable to connect to your smart home devices. Save my name, email, and website in this browser for the next time I comment. I did not need to reset anything by the way. I am wondering if it's connected to another account in Google Cloud and hasn't been unsynced. I followed all the steps in the app but could not connect. 2. Thanks for this. Try to add your Nest thermostat to your account in the app again. Now plug your thermostat back into the power and wait for a minute until it plugs back in. Can only buy them through their "Pros" it seems. 3. Related: Wyze Thermostat Vs Nest Thermostat. Sensi Just make sure you allow your Nest Thermometer app to bypass any restrictions. High firewall security or parental controls can block communication with Nest servers. Use the search bar at the top of the screen to find the Nest icon. There, check for any new updates available. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. Thank you so much for above help. But that is not true. Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? Issues like a poor WiFi connection, problems with the Nest Thermostat, an out-of-date app, blocked router settings, or improper setup can lead to frustration. 189K views 3 years ago edtheoldtechguy has had a Nest 3rd Generation thermostat that will not connect to the internet for over a month. It may sound strange, but the addition of thermostats to our HVA|C system actually has no cons if you keep to the maximum of 10 thermostats on one account. Different zones and multiple thermostats in your home saves energy and thus money. 01:30 PM, Resetting the WWN connection worked for me! They are probably too far away. [No Key]. There are many benefits to restarting a deviceit may clear out any bugs or errors and help connection issues. I charged the battery overnight using an android charging cable. Multiple thermostats make it possible for every member of the family to enjoy a preferred temperature in his or her room without affecting the temperature in other rooms. When your Wi-Fi comes back online, go to the Nest app and tap Checkup. You cant connect to your Nest Thermostat without it. If this is the case, please try performing a factory reset to try and clear its personal data and preferences. When developers release an update to an app, they often fix bugs that can interfere with your use of the app. If you cant connect, try to use a different device to double check. 2 hours of wasted weekend trouble shooting later, and still no luck. If your Nest Thermostat won't connect to the app, check the internet connection and connect to a 2.4GHz WiFi band during setup. Check battery voltage in Nest: must be above 3.6v (in good state 3.9v) Check lin voltage: should be 200mA if C wire is applying proper voltage. This was an annoying problem which wasted a few hours of my day off. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. If youve got two or more Nest thermostats, you need to use the Nest website to control them. With multiple thermostats, you can set the temperature difference in every room and you can set different schedules for every room. We had to 4 stages of the nest learning thermostat. Save my name, email, and website in this browser for the next time I comment. No one seems to have an answer, Had same problem hired HVAC pro who got it working. Hope this helps! It may simply be the app install on your phone, in which case I would suggest deleting the app, rebooting your phone, then reinstalling the app, this will help to clear any potentially "gummed up" settings that could be stopping the process. You do not have permission to remove this product association. Until then, customers are being urged to try deleting and reinstalling the app. However, an outdated Nest app and incorrect router settings may also play a role in causing such an issue. Choose your homes Wi-Fi network and then enter the password if needed to complete the step. All the lights on your modem and router should be off. Here are the steps to restart your Nests hardware. Extra sensors and extra thermostats can only be effective in a zoned environment. Your thermostat should show you a 7-character key to enter in the Nest app. literally wasted hours and hours trying to figure this out--setting up new wifi, connecting to the phone for new hotspto, etc--in the end this worked for me (deleting the Nest app and reinstalling and allowing access). But, Home and Nest app says that the Nest thermostats are 'off-line'. Two new Nest thermostats in a new setup. 3. Select Reset and confirm that you want to reset. Do a FACTORY RESET of the Nest when you are on the new router. First, make sure that your devices are connected to the same Wi-Fi network. You will be able to set the temperature of every room separately and also set different schedules for every room or zone. Choose your thermostat and select Already installed to skip ahead to the entry key step. Wow! The first course of action when dealing with technology is usually to reboot. This worked perfectly! How to transfer the Nest thermostat to a new owner, What does it mean when your thermostat goes blank, How to control the temperature using the app, Schlage Lock Not Working After Battery Change [7 Fixes], How to Rekey a Schlage Deadbolt? My older Nest upstairs worked and dropped in easily. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) Nothing correct this. I cant even get my thermostat added to my google home app so there is nothing to remove. I have the same issue. Start the Nest thermostat installation flow again. Restrictive firewall security or parental control settings on your Wi-Firouter can sometimes block communication with Nest servers. Thx. 1. If your Nest Thermostat won't connect to the app, check the internet connection and connect to a 2.4GHz WiFi band during setup.